Station Finder
LoudCity Main Page
Your Favorites
Newest Stations
Alternative
Blues
Classical
Country
Decades
Easy Listening
Electronic
Folk
Inspirational
International
Jazz
Latin
Metal
New Age
Pop
R&B/Urban
Rap
Reggae
Rock
Seasonal/Holiday
Soundtracks
Talk
Themes
|
Current Broadcaster FAQs | Theme: Dark | Light |
Do you operate a LoudCity station? Use this guide to
troubleshoot issues with your listing and get answers to your most
common questions.
Updating your station information
With the new upgrade, we separated the broadcaster
controls from the main website. Any changes made in your control
panel may take up to 10 minutes to appear on the listener
portal.
Sign in here to update your station.
Station is not listed in genre searches
The listener experience is what keeps people coming
back, which gives LoudCity stations exposure and grows the traffic to the directory, and your stream.
To drive as many listeners as possible to broadcaster streams, we work hard to make
sure that there are no dead stations in the directory. If your
station isn't listed, something's wrong - and here are the most common reasons.
-
Now Playing data is not
provided or not fresh
If your station isn't sending proper titles (Format Artist -
Title) our system assumes you're off the air.
Fix: Check to make sure you're
sending Now Playing information with your stream and that it's formatted properly (Artist [space] - [space] Title). If you're using
the PAL/API, make sure it's running. Bad titles are a violation of our policy. If you are sending now playing
information, it's possible you have bad Media Server entries in the
station manager console (see next item)
-
No Media Servers, Bad Media
Server, or Media Servers are down
Bad media server information results in no audio. If a station can't
be heard, it's not going to show in the directory.
Fix: Log into your station
manager console and make sure all your Media Servers are current,
accurate, and working.
Allow 10 minutes for any changes in station
manager to be reflected in the directory.
-
No
Genres defined
If you haven't take time to establish genres for your station, we
don't know how to classify it - so we can't list it yet.
Fix: Log into your station
manager console and add tags to your station. Make sure your tags
match the genre listings on the left of the directory. Your station
can show under up to 6 genres in the directory.
Allow 10 minutes for
any changes in station manager to be reflected in the directory.
Station has no name or a number for a name
You forgot to give your station a proper name when
you set it up! Woops...
Fix: Log into your station
manager console, click EDIT on your station page, and give your
station a name.
Allow 10 minutes for any changes
in station manager to be reflected in the directory.
Station is listed, but won't play in Web Player
If the web player link is showing for your station,
it's because a media server was identified as MP3 in your "Media
Servers" settings in the station manager console. If that server is,
for example, really broadcasting in AAC+, the web player can't play
the stream.
Fix: Log into your station
manager console and make sure all your Media Servers are set to the
right audio format, and working. You can reset the format just by
clicking Edit on the server and resubmitting.
Allow 10 minutes for any changes in station manager
to be reflected in the directory.
Web Player works, but stutters
The web player is not compatible with servers that
play Intro files.
Fix: You can either remove your
intro file, or write to us and we'll remove the web player from your
station page.
Station not listed in mobile version
Stations that don't offer AAC+ or MP3 streams will
not be listed in the mobile version of the directory. If listeners
can't tune in, we don't show them the station.
How do I become a featured station?
Maintain current Media Server and Now Playing
information, make sure your station has a logo uploaded to the
station manager console, and you will be eligible for a Featured
Station listing. All stations meeting the above criteria will be
featured on a rotating basis. The featured station list is rotated
each day at midnight Eastern Time
None of my tune-in links work
Tune in links are based on what you entered in
"Media Servers" on your station manager panel.
Fix: Log into your station
manager console and make sure all your Media Servers are current,
accurate, and working.
Allow 10 minutes for any changes in station
manager to be reflected in the directory.
Optimizing your listing
Placement within search result for a genre search is
somewhat random, to give all stations fair exposure. However,
stations that have the following characteristics will rank higher...
Stations that offer AAC+ and MP3 streams will also
automatically appear on the mobile site.
My question isn't listed here
Include your LoudCity station name with any support
requests and email us. We'll update this page as more questions roll
in.
|
